Privacy Policy

1. About this Policy

UD3 Projects Pty Ltd (“UD3 Projects”, “we”, “us”) is committed to protecting the privacy of personal information we collect through this website and through the course of our work as a residential builder in Victoria. This policy describes what information we collect, how we use it, and the choices you have about how it is handled. By using this site or submitting an enquiry, you consent to the practices described below.

2. What information we collect

When you complete an enquiry form on this site, we collect the information you provide: your name, email address, phone number (optional), the address of the property your project relates to, an indicative budget range, and the description of your project that you share with us. We do not request or collect financial account details, identification documents, or health information through this site.

We may also collect basic technical information when you visit the site — such as your browser type, device type, and the pages you view — through standard server logs. This information is not used to identify you personally.

3. How we use your information

We use the information you provide to respond to your enquiry, prepare a preliminary scope or estimate, schedule a discovery conversation, and communicate with you about a potential or current project. If we proceed to a quoted engagement, we will continue to use your contact details for project-related communications until the engagement concludes.

4. Who we share it with

We do not sell, rent, or trade your personal information to third parties. Where a project is quoted or under way, we may share relevant information with subcontractors, suppliers, consultants, or trade partners strictly to the extent required to deliver that project — for example, sharing a site address with a structural engineer or a delivery scheduler. Anyone we share information with is bound by confidentiality expectations equivalent to those we apply to our own staff.

5. How we store and protect it

Enquiry submissions are received electronically and stored within the email and project-management systems we use to run the business. We apply reasonable technical and administrative safeguards to protect this information from unauthorised access, loss, or misuse, and we limit access on a need-to-know basis. We retain enquiry data for the period needed to respond, to deliver any subsequent project, and to satisfy our record-keeping obligations under Australian building and tax law.

6. Your rights

You may request access to the personal information we hold about you, ask us to correct information that is inaccurate or out of date, or ask us to delete information where we are not required by law to keep it. To exercise any of these rights, contact us using the details in section 8. We will respond within a reasonable time and may need to verify your identity before acting on the request.

7. Cookies and analytics

This website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. We do not currently operate a third-party analytics integration on this site; once one is added, this section will be updated to describe what is collected, by whom, and how to opt out. You can disable cookies in your browser settings, though some parts of the site may not function as intended if you do.

8. Contact us about privacy

If you have a question about this policy, would like to exercise any of the rights described above, or believe your personal information has been mishandled, please email us at info@ud3.com.au. We treat privacy complaints seriously and will work with you to resolve any concern.

9. Changes to this policy

We may update this policy from time to time to reflect changes to the way we operate, the services we offer, or applicable law. When we do, we will post the revised version on this page and update the effective date. Material changes will be highlighted clearly.